IT Intern (Spring 2025)

We are seeking a motivated and enthusiastic IT Intern to join our Information Technology department. This internship provides a valuable opportunity for individuals looking to gain hands-on experience in the field of IT while contributing to the success of our organization.

Duties & Responsibilities: All duties and responsibilities are essential functions of the position. Other duties and responsibilities may be assigned.

• Technical Support: Assist IT staff in providing technical support to employees. This includes troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with software installations.
• Help Desk Assistance: Respond to help desk tickets and inquiries from employees. Provide timely and effective solutions to technical problems, escalating issues when necessary. User
• Account Management: Assist in managing user accounts, including creating, modifying, and deleting user profiles. Ensure user access privileges are appropriately assigned and revoked.
• Hardware Maintenance: Help maintain computer hardware inventory, perform routine hardware maintenance tasks, and assist in setting up workstations and peripherals for new employees.
• Software Support: Collaborate with IT team members to support various software applications used within the organization. This includes troubleshooting software errors and assisting with updates.
• Network Support: Aid in maintaining network infrastructure and security, including monitoring network performance, assisting with firewall and router configurations, and participating in security audits.
• Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, troubleshooting procedures, and system configurations.
• Data Backup and Recovery: Assist in implementing data backup processes and disaster recovery plans to ensure the integrity and availability of critical company data.
• Technology Research: Stay updated on the latest technology trends, software updates, and IT best practices. Provide insights and recommendations for technology improvements.

Required Experience:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, networking, and operating systems.
• Strong problem-solving skills and a keen attention to detail. Excellent communication and interpersonal abilities.
• Eagerness to learn and adapt to new technologies.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with Microsoft Office Suite and general software applications.